Return & Refund Policy

Last updated: 6 August 2026

At BØRNLY, we want you to be completely satisfied with your purchase. You may request a return within 60 days of receiving your order, subject to the conditions below.

1. Starting a return

To request a return, please email us at:

Info@babybornly.com

Please include:

• Your full name
• Your order number
• The email address used for the order
• The product you wish to return
• The reason for the return
• Photographs or video when the product is damaged or defective

After reviewing your request, we will send you the return instructions and the correct return address.

Please do not send your order back before receiving our return instructions.

2. Return conditions

To qualify for a return, the product must:

• Be returned within 60 days of delivery
• Be unused, clean and undamaged
• Include all original parts, accessories and manuals
• Be returned in its original packaging where reasonably possible
• Show no signs of misuse or excessive handling

We reserve the right to reduce or refuse a refund when products are returned incomplete, damaged or in a condition that significantly reduces their value, except where mandatory consumer law provides otherwise.

3. Hygiene-sensitive products

Because BØRNLY products include components that may come into contact with the body or breast milk, certain products and components may be supplied with a hygiene seal.

For health and hygiene reasons, opened or broken hygiene-sealed products cannot be returned under our voluntary 60-day return policy.

This may include:

• Breast shields and flanges
• Flange inserts
• Milk collection cups
• Silicone diaphragms
• Valves, membranes and seals
• Other sealed milk-contact components

This restriction does not affect your rights when a product is defective, damaged, incorrectly supplied or does not conform to your order.

4. Return shipping costs

For returns due to a change of mind, the customer is responsible for the return shipping costs.

We recommend using a tracked shipping method and keeping your shipping receipt until the refund has been completed.

When we confirm that an item is defective, damaged or incorrectly supplied, BØRNLY will cover the reasonable return shipping costs.

5. Damaged, defective or incorrect orders

Please inspect your order after delivery.

When your order arrives damaged, defective, incomplete or incorrect, email us as soon as possible at:

Info@babybornly.com

Include your order number and clear photographs or video showing the issue, the packaging and the shipping label.

Depending on the circumstances, we may offer a replacement, repair, missing component or refund.

6. Refunds

After receiving and inspecting your return, we will notify you by email whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional processing time for your bank, credit-card provider or payment provider to display the refund in your account.

Original express, premium or upgraded delivery costs are not refundable beyond the cost of our least expensive standard delivery method, except where mandatory consumer law provides otherwise.

7. Order cancellations

To request an order cancellation, email us immediately at:

Info@babybornly.com

We cannot guarantee that an order can be cancelled once it has entered processing or has already been shipped.

When an order has already been shipped, you may request a return after receiving it.

8. Exchanges

We do not currently offer direct exchanges.

To receive a different product, please return the eligible original product and place a new order through our website.

9. Contact

For all return and refund questions, contact:

BØRNLY
Email: Info@babybornly.com