Shipping policy
Shipping Policy
Last updated: 10 August 2026
At BØRNLY, we aim to make every delivery as smooth and reliable as possible. This Shipping Policy explains our delivery times, tracking, international shipping procedures and what to do if there is an issue with your order.
1. Worldwide Shipping
BØRNLY offers complimentary worldwide shipping to eligible countries and destinations available during checkout.
No standard shipping fee will be charged for eligible orders.
Certain remote regions, islands or restricted destinations may not be available for delivery. If we are unable to ship to the address provided, we will contact you and issue a full refund for the affected order.
Available delivery destinations are determined during checkout.
2. Estimated Delivery Time
Our estimated delivery time is:
3–6 business days
The estimated delivery period begins once your order has been successfully confirmed and processed.
Business days are Monday through Friday and exclude public holidays.
While we aim to deliver all orders within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control, including:
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customs processing;
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public holidays;
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severe weather conditions;
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carrier disruptions;
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incorrect or incomplete delivery information;
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exceptionally busy periods;
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circumstances affecting international transportation.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.
Your statutory consumer rights regarding delayed or failed delivery remain unaffected.
3. Order Processing
Orders are processed after payment has been successfully completed.
After placing your order, you will receive an order confirmation at the email address provided during checkout.
Once your order has been prepared and dispatched, you will receive a shipping confirmation containing available tracking information.
Orders placed during weekends, public holidays or exceptionally busy periods may begin processing on the following business day.
4. Shipping Carriers
BØRNLY works with trusted international shipping and delivery partners.
Depending on your destination, an order may be transported by an international carrier and transferred to a local delivery partner for final delivery.
The carrier used for an order may vary depending on factors such as:
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destination country;
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local carrier availability;
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fulfilment location;
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package size and weight;
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available delivery routes.
For this reason, BØRNLY cannot guarantee that every order will be delivered by a particular carrier.
5. Order Tracking
When tracking is available, you will receive a tracking link by email after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
For international shipments, tracking information may occasionally show limited updates while the parcel is in transit, being transferred between carriers or undergoing customs processing.
If you need assistance with your tracking information, please contact:
Please include your full name and order number so we can assist you as efficiently as possible.
6. Delivery Address
Customers are responsible for providing complete and accurate delivery information during checkout.
Please check the following information carefully before completing your order:
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recipient's full name;
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street name and house number;
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apartment or unit number, where applicable;
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postal or ZIP code;
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city;
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country;
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telephone number;
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email address.
If you notice an error after placing your order, contact us as soon as possible at:
Subject:
Address Change – Order #[ORDER NUMBER]
We will make reasonable efforts to update your delivery information where possible. However, we cannot guarantee that an address can be changed once an order has entered fulfilment or has already been dispatched.
7. Incorrect or Incomplete Addresses
Please ensure that all delivery information is accurate before completing your purchase.
Incorrect or incomplete address information may result in delays or a parcel being returned.
If a parcel is returned because the delivery address supplied by the customer was incorrect, incomplete or undeliverable, we will contact you after the parcel has been returned.
Where legally permitted, reasonable additional costs associated with reshipping the order may apply.
This does not affect your statutory consumer rights.
8. Customs Duties and Import Taxes
International orders may, depending on the destination and shipping arrangement, be subject to customs duties, import taxes or local handling fees imposed by the destination country.
Complimentary worldwide shipping covers the standard shipping fee charged by BØRNLY. Unless expressly stated otherwise during checkout, it does not necessarily include customs duties, import taxes or charges imposed by local authorities.
Where duties or taxes are included in your purchase, this will be indicated during checkout where applicable.
Where such charges are not collected during checkout, additional charges may be imposed by the relevant local authorities or carrier.
BØRNLY does not determine customs charges or customs-processing times.
Any information regarding taxes, duties and delivery costs presented before purchase forms part of the applicable order information.
9. Delayed Orders
Most orders are expected to arrive within 3–6 business days.
If your order has not arrived within the estimated delivery period, please first:
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check your tracking information;
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verify that your delivery address is correct;
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check whether the carrier attempted delivery;
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check for any carrier notifications.
If you still require assistance, contact:
Subject:
Delayed Order – Order #[ORDER NUMBER]
Please include your full name, order number and delivery address.
We will review the available shipping information and, where necessary, contact the carrier to investigate.
If we do not deliver within an agreed delivery period, your applicable statutory consumer rights remain fully unaffected. Where required by applicable law, you may provide us with an additional reasonable period to complete delivery. If delivery still does not take place within that period, you may be entitled to cancel the affected purchase and receive a refund.
An additional delivery period may not be required in certain circumstances provided by applicable consumer law, for example where timely delivery was essential or where we have made clear that delivery cannot take place.
10. Lost Packages
BØRNLY remains responsible for the delivery of your order until it has been received by you or by a person designated by you, except where applicable law provides otherwise.
If your tracking information has not updated for an unusually long period or you believe your parcel may have been lost, please contact:
Include your order number and available tracking information.
We will investigate the shipment with the relevant carrier.
Depending on the circumstances and applicable consumer law, an appropriate resolution may include:
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completing delivery;
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sending a replacement;
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issuing a refund.
Your statutory rights regarding lost or undelivered goods remain unaffected.
11. Packages Marked as Delivered
If tracking shows that your parcel has been delivered but you cannot locate it, please:
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check around the delivery address;
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ask household members;
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check any authorised safe location;
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check with neighbours where appropriate;
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review any delivery photograph or carrier notification;
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contact the local delivery carrier.
If the parcel still cannot be located, contact us at:
Please include your order number and tracking information.
We will review the available delivery information and assist with an investigation where appropriate.
Our responsibility for delivery and your statutory consumer rights remain unaffected by this process.
12. Damaged Deliveries
Please inspect your order after delivery.
If your product or package arrives damaged, contact us as soon as reasonably possible at:
Subject:
Damaged Delivery – Order #[ORDER NUMBER]
To help us resolve the matter efficiently, please include, where reasonably possible:
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your full name;
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your order number;
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a description of the damage;
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clear photographs or video of the affected product;
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photographs of the packaging;
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a photograph of the shipping label.
Please retain the affected product and original packaging while your request is being reviewed where reasonably possible.
Providing photographs can help us investigate the issue more quickly, but does not limit any statutory rights you may have regarding damaged or non-conforming goods.
13. Refused or Unclaimed Deliveries
If a delivery is refused, remains unclaimed or is returned following unsuccessful delivery attempts, the parcel may be returned.
Once the parcel has been returned, we will review the circumstances and contact you regarding the available options.
Where permitted by applicable law and where the failed delivery resulted from circumstances attributable to the customer, reasonable additional costs associated with reshipping may apply.
Your statutory consumer rights remain unaffected.
14. Order Changes and Cancellations
If you would like to request a change or cancellation before your order has been dispatched, please contact us as soon as possible at:
Subject:
Cancellation Request – Order #[ORDER NUMBER]
We will make reasonable efforts to accommodate your request.
However, we cannot guarantee that an order can be changed or cancelled once fulfilment has begun or the order has already been dispatched.
If your order has already been dispatched, any applicable cancellation or return request will be handled in accordance with our Return & Refund Policy and your statutory consumer rights.
15. Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict or replace any mandatory rights you may have under applicable consumer law.
For customers in the European Union, goods must generally be delivered within the agreed delivery period. If no other delivery period has been agreed, applicable EU consumer rules generally require delivery within 30 days.
Additional national consumer protections may apply depending on your country of residence.
16. Contact
For questions regarding shipping, delivery or tracking, please contact:
BØRNLY
Website: babybornly.com
Email: info@babybornly.com
When contacting us regarding an existing order, please include your order number so we can assist you more efficiently.